You have probably seen businesses advertising their website on their shopfront, vehicle, promos, etc. using their Gmail, Hotmail, or ISP provider’s email address! Vehicle advertising business domain and Gmail address.
This not only looks unprofessional, but what happens if your free email account gets shut down or the business uses an ISP-supplied email address and needs to switch service providers?

Using custom domain email addresses not only makes your business look professional, but it also allows you to keep your business communications running without disruptions or additional costs if you decide to switch web hosting providers, ISPs, email services, etc.

Managing Email in Your Business

Using domain email addresses can benefit your business. For example:

• It makes your business look professional.
• It strengthens your business brand.
• It helps to eliminate disruptions in your business communications (e.g. changing ISP or email service providers).

Let’s create a simple setup that will let you manage your emails effectively.

For this example, suppose we manage a small business, where:

• Sally runs sales.
• Bob looks after support.
• Jim manages the accounts.

Our website domain is “MyDomain.com.”

A simple diagram of our business, then, looks like this:

Overview of Different Email Accounts

If you are subscribed to our email package we give you email hosting with every website and provide 4 different types of emails for your site at no additional cost:

1. Transactional Emails – These are admin emails sent by your website and include notifications, new user registrations, profile updates, forgotten passwords, and more.
2. Email Accounts – These allow emails to be sent from and received on your domain name. We’ll cover email accounts in detail in this guide and show you how to set them up.
3. Email Forwarding – Email forwarding lets you set up an address like you@yourdomain.com and have all emails sent to this address forwarded to your Gmail, Outlook, or other service’s (e.g. ISP) email address.
4. SMTP – You can send transactional emails from another email address that you own using any email service with valid SMTP credentials.

This tutorial focuses mostly on using Email Accounts and Email Aliases to set up emails for your business. We’ll also touch on using Email Forwarding later.

Before we go any further, let’s make sure that you understand the difference between an email account, an email alias, and email forwarding:

• Email account: An email account has a mailbox where your messages are stored.
• Email alias: An email alias does not have a mailbox, it just redirects the mail to the account you specify.
• Email forwarding: We’ve touched on email forwarding above. This is where you create an email address that forwards (i.e. redirects) all emails sent to it to your “real” email address (e.g. a Gmail address). This is an option for individuals and small businesses that want to maintain a professional online reputation without incurring email hosting fees.

Notes:

• Email hosting and email forwarding cannot be used together on the same domain with our platform, as they are different features and require setting up different MX records for the same domain.

Custom Domain Emails Setup Guide

So, you have purchased your domain name.

Before we can set up emails for your domain on our platform, we need to configure a few things.

Set Up Your DNS

Below is a quick setup guide.

We’ll start with a newly registered domain.

When creating a new account, there are a few steps we need to take to get your website up and running smoothly. Once we have to create your website and provisioned your hosting account. You can log into your hosting dashboard. Now let's add a domain to your account, simply follow these steps:

Part 1: Adding From The Host Panel

1. Navigate to the hosting tab (see green cloud)

2. Click on the “Domains” tab. Once there click the blue “Add Domain” button. Then copy the A record and add it to your DNS records.

Part 2: Adding From Domain Registrar

3. Go to your domain registrar, in this example, we are using GoDaddy. Navigate to your DNS settings and follow along with the gif. Instead of 123.123.123.123 for the IP Address add the one you copied in Step 2. Now also repeat this step and instead of adding "@" add "www". So in total, you will create two A Records.

4. Once you set the A Records, it can take up to 48 hours for it to propagate, although it is usually much quicker. Go back to your hosting panel and click on the domain you want to set as your primary.